SERVICE CUSTOMER

what is Service Customer?

Service the customer is to manage each person working in a company andhaving the opportunity to be in contact with customers and generate in themsome level of satisfaction. It is "a concept of work" and "a way of doing things"that are responsible for the entire organization, in the form of attending tocustomers (which buy us and allow us to be viable) as in how to address thecustomers internally, different areas of our own company.

Client-Company Communication

It is important to analyze the type of communication that the company remainswith the customer. The service offered will be in relation to the same


Classifies types of the company's communication with the customer in Kotler:
Basic: In this type of communication there is no relationship between thecompany and the customer: customer buys and does not return to know of thecompany, unless it again make another purchase.
Reactive: The company informs the client at the time of the purchase and waitto react should the need arise: "If you have a problem, call us".
With greater service to the customer:


Follow-up: The company tries to meet after the purchase has received thecustomer the product or service and your satisfaction with the same.
Proactive: Since the company there is regular contact with the customer and thisallows greater customer satisfaction. You will contact you to update the productor service, to meet your satisfaction, to improve the service...
Associative: Company and client work together to find solutions to theproblems faced by both and look for opportunities to improve

KEY

PAYROLL

 The  sum of all records of salaries for an employee, wages, bonuses and deductions.

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The main mission of the Payroll Depertament is to ensure that all employees are paidpromtly and shape with correct deductions and withholdings.

BASICS ELEMENTS THAT MUST CONTAIN A PAYROLL.

• Identification data of the company, address of the center work and code has quote inwhich is included worker 
• Basic data of the worker, type of contract, category, seniority in the company. 
• Settlement period corresponding to the payroll. 
• Detail of the wage and non-wage benefits comprising the gross remuneration of theworker. 
• Detail of the deductions that are practiced to gross salary, well marked by thelegislation in force, or by another type of deductions that need to be applied to thepayroll, as advances or, embargoes on the payroll. 
• Liquid to perceive, given that payroll is proof of the payment of wages by closing thepending payments to the worker for the period stipulated. 
• Place of issuance and signature and seal by the company

OCCUPATIONAL HEALTH

Set  of activities associated with various  desciplines, aimed at promoting and maintaining the highest possible level of  physical, mental and social  well-being of workers  in all ocupations  by promoting  the adaptation  of work to man  and man to work.

COMPONENTS OF OCCUPATIONAL HEALTH

OCCUPATIONAL HEALTH SYSTEM

SALARY ADMINISTRATION

  EMPLOYMENT COMPESATION  REPRESENTS  ACONSIDERABLE COST OPERATING PART, SO  YOUR  SUCCESS AND SURVIVAL DEPENDS  ON HOW  THESE  COSTSS  ARE AS IS CONTROLLED  AND PRODUCTIVITY OF EMPLOYEES  IN EXCHANGE SALSARIES TO BE PAID.

OBJECTIVES